國立中山大學 109學年度第2學期 課程教學大綱
National Sun Yat-sen University 109Academic year Course syllabus
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中文名稱 Course name(Chinese) |
服務科學與服務創新 |
課號 Course Code |
MIS531 |
英文名稱 Course name(English) |
SERVICE SCIENCE AND SERVICE INNOVATION |
課程類別 Type of the course |
講授類 | 必選修 Required/Selected | 選修 |
系所 Dept./faculty |
資訊管理學系碩士班 |
授課教師 Instructor |
梁定澎
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學分 Credit |
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因應嚴重特殊傳染性肺炎(武漢肺炎),倘若後續需實施遠距授課,授課方式調整如下: |
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因應嚴重特殊傳染性肺炎(武漢肺炎),倘若後續需實施遠距授課,評分方式調整如下: |
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尚未建立傳染性肺炎(武漢肺炎)課程評分方式﹝評分標準及比例﹞
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課程大綱 Course syllabus |
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課程目標 Objectives |
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授課方式 Teaching methods |
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本課程授課包括課堂講解,案例討論,小組討論,學生報告等多元的授課方式。 The course includes lectures, case discussions, group discussions, student reports and other multi-teaching methods.
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評分方式﹝評分標準及比例﹞Evaluation (Criteria and ratio)等第制單科成績對照表 letter grading reference
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1.課程參與(Course particpation):20% 2.作業(Homework):40% 3.期末報告(Final Project):40%
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參考書/教科書/閱讀文獻 Reference book/ textbook/ documents
〔請遵守智慧財產權觀念,不可非法影印。教師所提供之教材供學生本人自修學習使用,不得散播及做為商業用途〕
No copies for intellectual property rights. Textbooks provided by the instructor used only for self-study, can not broadcast or commercial use
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序號 | 作者 | 書名 | 出版社 | 出版年 | 出版地 | ISBN# | No. | Auther | Title | Publisher | Year of publish | Publisher place | ISBN# | 1 | 台灣服務科學學會(Service Science Society of Taiwan) | 服務科學(Service Science ) | 前程文化(Future Career Publishing Corporation, FCPC) | 2015 | 台北(Taipei) | 9789865774417 | 2 | Fitzsimmons, F.A | Service Management: Operations, Strategy, Information Technology, Seventh International Edition | McGraw-Hill | 2011 | New York | | 3 | Lsterwalder, A. and Pigneur, Y. | Business Model Generation | John Wiley | 2010 | New Jersey | | 4 | 楊振甫(Kevin Yang)/ 黃則佳 (Joyce Huang)、黃則佳 | 打開服務設計的秘密(Service Design Tools and Methods) | 財團法人台灣創意設計中心(Taiwan Design Center, TDC) | 2011 | 台北(Taipei) | 9789868281721 |
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彈性暨自主學習規劃 Alternative learning periods
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每週課程內容及預計進度 Weekly scheduled progress |
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週次 | 日期 | 授課內容及主題 | Week | Date | Content and topic | 1 | 2021/02/21~2021/02/27 | 知識經濟與科技創新(Knowledge Economy and Technology Innovation) | 2 | 2021/02/28~2021/03/06 | No class | 3 | 2021/03/07~2021/03/13 | 服務的科學及服務創新模式(Service science and service innovation model) | 4 | 2021/03/14~2021/03/20 | 創新的本質與方法(The essence and method of innovation) | 5 | 2021/03/21~2021/03/27 | 資訊科技帶動的服務創新(Information technology-driven service innovation) | 6 | 2021/03/28~2021/04/03 | 顧客面的服務創新(Customer service innovation) | 7 | 2021/04/04~2021/04/10 | No class | 8 | 2021/04/11~2021/04/17 | 產品面的服務創新(Product service innovation) | 9 | 2021/04/18~2021/04/24 | 期中報告(Midterm report) | 10 | 2021/04/25~2021/05/01 | 服務品質的評估(Service quality assessment) | 11 | 2021/05/02~2021/05/08 | 服務知識的管理與應用(Management and application of service knowledge) | 12 | 2021/05/09~2021/05/15 | Web services及服務創新的技術(Web services and Service Innovation Technology) | 13 | 2021/05/16~2021/05/22 | 服務流程的分析與改造(Analysis and transformation of service processes) | 14 | 2021/05/23~2021/05/29 | 服務創新的方法(Service innovation approach) | 15 | 2021/05/30~2021/06/05 | 服務創新的限制及未來創新方向(Research on service innovation and future innovation direction) | 16 | 2021/06/06~2021/06/12 | 服務創新的研究(Research on service innovation) | 17 | 2021/06/13~2021/06/19 | 案例討論(Case Study) | 18 | 2021/06/20~2021/06/26 | 期末報告(Final Report) |
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課業討論時間 Office hours |
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時段1 Time period 1: 時間 Time:星期一17:00-18:00 地點 Office/Laboratory:管1018 (CM1018) 時段2 Time period 2: 時間 Time:星期五17:00-18:00 地點 Office/Laboratory:管1018 (CM1018)
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系所學生專業能力/全校學生基本素養與核心能力 basic disciplines and core capabilitics of the dcpartment and the university |
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系所學生專業能力/全校學生基本素養與核心能力 basic disciplines and core capabilities of the department and the university | 課堂活動與評量方式 Class activities and evaluation | 本課程欲培養之能力與素養 This course enables students to achieve. | 紙筆考試或測驗 Test. | 課堂討論︵含個案討論︶ Group discussion (case analysis). | 個人書面報告、作業、作品、實驗 Indivisual paper report/ assignment/ work or experiment. | 群組書面報告、作業、作品、實驗 Group paper report/ assignment/ work or experiment. | 個人口頭報告 Indivisual oral presentation. | 群組口頭報告 Group oral presentation. | 課程規劃之校外參訪及實習 Off-campus visit and intership. | 證照/檢定 License. | 參與課程規劃之校內外活動及競賽 Participate in off-campus/ on-campus activities and competitions. | 課外閱讀 Outside reading. 課外閱讀 Outside reading. 課外閱讀 Outside reading. | ※系所學生專業能力 Basic disciplines and core capabilities of the department | |
1.具備資訊倫理與社會責任實踐的能力 1. Awareness of information ethics. | | | | | | | | | | | | 2.具備溝通能力 2. Communication Skills. | | | | | | | | | | | | 3.培養宏觀國際視野 3. Global perspective. | | | | | | | | | | | | 4.培養邏輯思考與問題解決能力 4. Capabilities to solve IT-related problems. | | | | | | | | | | | | 5.培養處理公共事務問題之專業技能 5. Professional knowledge of information technology. | | | | | | | | | | | | ※全校學生基本素養與核心能力 Basic disciplines and core capabilities of the university | |
1.表達與溝通能力。 1. Articulation and communication skills | | | | | | | | | | | | 2.探究與批判思考能力。 2. Inquisitive and critical thinking abilities | | | | | | | | | | | | 3.終身學習能力。 3. Lifelong learning | | | | | | | | | | | | 4.倫理與社會責任。 4. Ethnics and social responsibility | | | | | | | | | | | | 5.美感品味。 5. Aesthetic appreciation | | | | | | | | | | | | 6.創造力。 6. Creativity | | | | | | | | | | | | 7.全球視野。 7. Global perspective | | | | | | | | | | | | 8.合作與領導能力。 8. Team work and leadership | | | | | | | | | | | | 9.山海胸襟與自然情懷。 9. Broad-mindedness and the embrace of nature | | | | | | | | | | | |
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本課程與SDGs相關項目:The course relates to SDGs items: |
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本課程校外實習資訊: This course is relevant to internship: |
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