國立中山大學111學年度第1學期生產與作業管理課程大綱

國立中山大學 111學年度第1學期課程教學大綱

National Sun Yat-sen University 111Academic year1st Semester Course syllabus

中文名稱
Course name(Chinese)

生產與作業管理

課號
Course Code

MIS514

英文名稱
Course name(English)

PRODUCTION/OPERATION MANAGEMENT

課程類別
Type of the course

講授類

必選修
Required/Selected

選修

系所
Dept./faculty

資訊管理學系碩士班

授課教師
Instructor

劉賓陽

學分
Credit

因應嚴重特殊傳染性肺炎(武漢肺炎)，倘若後續需實施遠距授課，授課方式調整如下：

同步遠距【透過網路直播技術，同時進行線上教學，得採Microsoft Teams、Adobe connect等軟體進行】
同步遠距含錄影【透過網路直播技術，同時進行線上教學並同時錄影，課程內容可擇日再重播，得採Microsoft Teams、Adobe connect等軟體進行】
非同步遠距【課堂錄影或錄製數位教材放置網路供學生可非同時進行線上學習，得採EverCam、PPT簡報錄影、錄音方式進行】
實作類課程，經評估無法採遠距課程教學，後續復課後密集補課

★遠距教學軟體操作說明連結

因應嚴重特殊傳染性肺炎(武漢肺炎)，倘若後續需實施遠距授課，評分方式調整如下：

1.平時成績(含作業、隨堂測驗) Homeworks and Quizs：20%
2.課堂表現(含個案分析及討論)Case Study and Discussion：20%
3.期中報告/測驗 Mid-term Exam：30%
4.期末專題報告 Final Report：30%

課程大綱 Course syllabus

本課程教學大綱已提供完整英文資訊（本選項僅供統計使用，未提供完整英文資訊者，得免勾記）【Provide information of course syllabus in English.(This is for statistical use only. For those who do not provide information of course syllabus in English, do not check this field.)】

生產與作業管理為企業運作三大管理基石, 隨著管理現代化，企業為因應新世代的全球性競爭，如何促成調整其生產與作業管理之機能，以迎接所將面臨的挑戰，已是不容怠忽之課題。而將生產與作業管理資訊化，為企業刻所冀以達成產業升級之主要作為，對其間所涉及的各單元之理念、架構與應用，須能深入透徹, 已是身為現代管理人所不可或缺的基本能力之一。
The developing of technologies changed the behaviors of business operations and the relationship within business networks. The major concern to improve business competivity is to establish the proper production/operation management systems for the business. In this course, the well-known production/operation management systems, such as enterprise resource planning, supply chain management, customer relationship management, and etc. are introduced and discussed. At the mean time, the major quantitative techniques are also demonstrated to make the students to improve the efficiency of business operations more systematically while implement the business operation models.

課程目標 Objectives

生產與作業管理之發展沿革, 基本理念, 與應用時機; 如何針對本土企業之現階段及未來, 發展運用最適宜之生管體系
-> 伴隨資訊化潮流，生管人員應如何規劃、設計、及導入所需之生產管理資訊系統。
-> 相關的企業資源規劃、供應鏈管理、與顧客關係管理等系統之特性與運作原則。
The basic theory of production and operation management for different business types are introduced, and the latest managerial concepts and information application are verified for the small-and-medium business. The purpose of this course is to educate the students to be able to develop the production/operation systems appropriately.

授課方式 Teaching methods

學理講授Introduction to Major Theories
個案討論Case study
專案交流Project
產業觀摩Internship and Field Study
註：本課程計畫以高教深耕「數位學習教學實施計畫」中之翻轉教室教學方式進行。
遠距授課：請參酌網大課程版，課程公告板所列連結。 On-line class: please refer to the announcement at the course board on CU.

評分方式﹝評分標準及比例﹞Evaluation (Criteria and ratio)等第制單科成績對照表 letter grading reference

參考書/教科書/閱讀文獻 Reference book/ textbook/ documents
〔請遵守智慧財產權觀念，不可非法影印。教師所提供之教材供學生本人自修學習使用,不得散播及做為商業用途〕
No copies for intellectual property rights. Textbooks provided by the instructor used only for self-study, can not broadcast or commercial use

Krajewski, L.J., and L.P. Ritzman, Operations Management, Process and Supply Chains, 10th edition, Pearson, 2013.
Finch, B. J., Operations Now, Supply Chain Profitability and Performance, 3rd edition, McGraw-Hill, 2008.
Cachon, G., and C. Terwiesch, Operation Management, McGraw-Hill, 2016.
Jacobs, F.R., Operations and Supply Chain Management, 16th edition, McGraw-Hill, 2020.
Jacobs, F.R., and R.B. Chase, Operations and Supply Chain Management- The Core, 4th edition, McGraw-Hill, 2017.
Heizer, J., and Render, B., Principles of Operations Management, 7th edition, Pearson, 2008.
Hopp, W.J., and Spearman, M.L., Factory Physics- Foundations of Manufacturing Management, 2nd ed., McGraw-Hill, 2000, (0-07-116378-6).
Johnson, L.A., and Montgomery, D.C., Operations Research in Production Planning, Scheduling, and Inventory Control, John Wiley & Sons, 1974.
Martinich, J.S., Production and Operations Management, An applied Modern Approach, John Wiely & Sons, Inc., 1997.
Stevenson, W.J., Production/Operations Management, 12th edition, McGraw-Hill, 2015 (0-07-110754-1). 何應欽編譯，華泰文化，2016。
劉賓陽，作業研究, 三民書局，2000 (957-14-3296-2)
劉賓陽，作業研究, McGraw Hill，2006 (986-157-307-0)
歐陽明，曾經的年代，印刻文學生活雜誌出版，2016
陳厚銘等人，逐鹿全球─新世代台商戰略4.0，前程文化, 2016

彈性暨自主學習規劃 Alternative learning periods

本門課程是否有規劃實施學生彈性或自主學習內容（每1學分2小時）

Is any alternative learning periods planned for this course (with each credit corresponding to two hours of activity)?

否：教師需於「每週課程內容及預計進度」填寫18週課程進度（每1學分18小時之正課內容）。
No：The instructor will include an 18-week course plan in the weekly scheduled progress (each credit corresponds to 18 hours of instruction)

是：教師需於「每週課程內容及預計進度」填寫16週課程內容（每1學分16小時之正課內容），並於下列欄位填寫每1學分2小時學生彈性或自主學習內容。
Yes：The instructor will include a 16-week course plan in the weekly scheduled progress (each credit corresponds to 16 hours of instruction);the details of the planned alternative learning periods are provided below (each credit corresponds to two hours of activity).

學生彈性或自主學習活動 Alternative learning periods	勾選或填寫規劃內容 Place a check in the appropriate box or provide details	時數 Number of hours
學生分組實作及討論 Group work and discussion
參與課程相關作業、作品、實驗 Participation in course-related assignments, work, or experiments
參與校內外活動（研習營、工作坊、參訪）或競賽 Participation in on- or off-campus activities (e.g., seminars, workshops, and visits) or competitions
課外閱讀 Extracurricular reading
線上數位教材學習 Learning with online digital learning materials
其他（請填寫規劃內容） Other (please provide details)

每週課程內容及預計進度 Weekly scheduled progress

週次	日期	授課內容及主題
Week	Date	Content and topic
1	2022/09/04~2022/09/10	Course Orientation and Introduction to P/OM 生產與作業管理概要
2	2022/09/11~2022/09/17	Operations Resources and Productivity/The Strategic Hierarchy/Core Competencies
3	2022/09/18~2022/09/24	Core Processes/Manufacturing and Service Processes/Challenges in O/M
4	2022/09/25~2022/10/01	Introduction to Production Operation Systems/Optimized Production Technology/Configuration of Work Orders Dispatching
5	2022/10/02~2022/10/08	Product & Service Design/Major Tools and Methodologies/Quality Function Deployment
6	2022/10/09~2022/10/15	Process Design/Layout Configuration/Major Analysis Tools and Methodologies
7	2022/10/16~2022/10/22	Workshop (I)
8	2022/10/23~2022/10/29	Introduction to Forecasting/Qualitative Forecasting Methods/Quantitative Forecasting Methods
9	2022/10/30~2022/11/05	Mid-term Evaluation 期中鑑測
10	2022/11/06~2022/11/12	Introduction to Capacity Planning/The Supply-Demand Relationship of the Capacity/Theory of Constraints/Tools for Capacity Planning
11	2022/11/13~2022/11/19	Hierarchy Production Planning/Aggregate Planning/Decision Support Tools
12	2022/11/20~2022/11/26	Master Production Scheduling/Rough-Cut Capacity Planning
13	2022/11/27~2022/12/03	Introduction to Production Scheduling/Shop Floor Control Systems
14	2022/12/04~2022/12/10	Introduction to Inventory/Inventory Control
15	2022/12/11~2022/12/17	Workshop (II)
16	2022/12/18~2022/12/24	Material Requirement Planning/Major Inventory Control Models/Warehousing Management
17	2022/12/25~2022/12/31	Field Study 企業參訪
18	2023/01/01~2023/01/07	Final Project Presentation 期末報告

課業討論時間 Office hours

時段1 Time period 1:
時間 Time：星期一12:00~14:00
地點 Office/Laboratory：管3054
時段2 Time period 2：
時間 Time：星期二12:00~14:00
地點 Office/Laboratory：管3054

系所學生專業能力/全校學生基本素養與核心能力 basic disciplines and core capabilitics of the dcpartment and the university

系所學生專業能力/全校學生基本素養與核心能力
basic disciplines and core capabilities of the department and the university

課堂活動與評量方式
Class activities and evaluation

本課程欲培養之能力與素養 This course enables students to achieve.

紙筆考試或測驗 Test.

課堂討論︵含個案討論︶ Group discussion (case analysis).

個人書面報告、作業、作品、實驗 Indivisual paper report/ assignment/ work or experiment.

群組書面報告、作業、作品、實驗 Group paper report/ assignment/ work or experiment.

個人口頭報告 Indivisual oral presentation.

群組口頭報告 Group oral presentation.

課程規劃之校外參訪及實習 Off-campus visit and intership.

證照/檢定 License.

參與課程規劃之校內外活動及競賽 Participate in off-campus/ on-campus activities and competitions.

課外閱讀 Outside reading.

※系所學生專業能力 Basic disciplines and core capabilities of the department

1.具備資訊倫理與社會責任實踐的能力 1. Awareness of information ethics.

2.具備溝通能力 2. Communication Skills.

3.具備解決資訊管理問題之能力 3. Capabilities to solve IT-related problems.

4.具備資訊管理之專業知識 4. Professional knowledge of information technology.

5.具備國際觀 5. Global perspective.

※全校學生基本素養與核心能力 Basic disciplines and core capabilities of the university

1.表達與溝通能力。 1. Articulation and communication skills

2.探究與批判思考能力。 2. Inquisitive and critical thinking abilities

3.終身學習能力。 3. Lifelong learning

4.倫理與社會責任。 4. Ethnics and social responsibility

5.美感品味。 5. Aesthetic appreciation

6.創造力。 6. Creativity

7.全球視野。 7. Global perspective

8.合作與領導能力。 8. Team work and leadership

9.山海胸襟與自然情懷。 9. Broad-mindedness and the embrace of nature　

本課程與SDGs相關項目：The course relates to SDGs items:


	SDG1-消除貧窮(No Poverty)
	SDG2-消除飢餓 (Zero Hunger))
	SDG3-良好健康與福祉(Good Health and Well-being)
	SDG4-教育品質(Quality Education)
	SDG5-性別平等(Gender Equality)
	SDG6-乾淨水源與公共衛生(Clean Water and Sanitation)
	SDG7-可負擔乾淨能源(Affordable and Clean Energy)
	SDG8-優質工作與經濟成長(Decent Work and Economic Growth)
	SDG9-工業、創新和基礎建設(Industry,Innovation and Infrastructure)
	SDG10-減少不平等(Reduced Inequalities)
	SDG11-永續城市(Sustainable Cities and Communities)
	SDG12-責任消費與生產(Responsible Consumption and Production)
	SDG13-氣候行動(Climate Action)
	SDG14-海洋生態(Life Below Water)
	SDG15-陸域生態(Life on Land)
	SDG16-和平、正義和穩健的制度(Peace,Justice And Strong Institutions)
	SDG17-促進目標實現的全球夥伴關係(Partnership for the Goals)
	本課程和SDGS無關

本課程校外實習資訊: This course is relevant to internship:

本課程包含校外實習（本選項僅供統計使用，無校外實習者，得免勾記）
The course includes internship.(For statistical use only. If the course without internship, please ignore this item.)

實習定義：規劃具有學分或時數之必修或選修課程，且安排學生進行實務與理論課程實習，於實習終了取得考核證明繳回學校後，始得獲得學分；或滿足畢業條件者。(一般校內實習請勿勾選此欄位)

Internship: The required or elective courses should include credits and learning hours. Students should participate in the corporative company or institution to practice and learn the real skills. An internship certification must be handed in at the end of internship to get the credits or to fulfil the graduation requirements.