國立中山大學 110學年度第2學期 課程教學大綱
National Sun Yat-sen University 110Academic year Course syllabus
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中文名稱 Course name(Chinese) |
服務科學與服務創新 |
課號 Course Code |
MIS531 |
英文名稱 Course name(English) |
SERVICE SCIENCE AND SERVICE INNOVATION |
課程類別 Type of the course |
講授類 | 必選修 Required/Selected | 選修 |
系所 Dept./faculty |
資訊管理學系碩士班 |
授課教師 Instructor |
徐士傑
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學分 Credit |
3 |
因應嚴重特殊傳染性肺炎(武漢肺炎),倘若後續需實施遠距授課,授課方式調整如下: |
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因應嚴重特殊傳染性肺炎(武漢肺炎),倘若後續需實施遠距授課,評分方式調整如下: |
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1.服務體驗:10% 2.服務設計:10% 3.認知心理學報告:10% 4.期中考:20% 5.期末報告:30% 6.課堂參與:20%
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課程大綱 Course syllabus |
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課程目標 Objectives |
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授課方式 Teaching methods |
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本課程授課包括課堂講解,案例討論,小組討論,學生報告等多元的授課方式。 The course includes lectures, case discussions, group discussions, student reports and other multi-teaching methods.
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評分方式﹝評分標準及比例﹞Evaluation (Criteria and ratio)等第制單科成績對照表 letter grading reference
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1.服務體驗:10% 2.服務設計:10% 3.認知心理學報告:10% 4.期中考:20% 5.期末報告:30% 6.課堂參與:20%
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參考書/教科書/閱讀文獻 Reference book/ textbook/ documents
〔請遵守智慧財產權觀念,不可非法影印。教師所提供之教材供學生本人自修學習使用,不得散播及做為商業用途〕
No copies for intellectual property rights. Textbooks provided by the instructor used only for self-study, can not broadcast or commercial use
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彈性暨自主學習規劃 Alternative learning periods
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每週課程內容及預計進度 Weekly scheduled progress |
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週次 | 日期 | 授課內容及主題 | Week | Date | Content and topic | 1 | 2022/02/13~2022/02/19 | Course introduction | 2 | 2022/02/20~2022/02/26 | Service economic | 3 | 2022/02/27~2022/03/05 | Service system | 4 | 2022/03/06~2022/03/12 | Value co-creation | 5 | 2022/03/13~2022/03/19 | Service innovation | 6 | 2022/03/20~2022/03/26 | Service design theory | 7 | 2022/03/27~2022/04/02 | Service design principle | 8 | 2022/04/03~2022/04/09 | Spring break | 9 | 2022/04/10~2022/04/16 | Mid-term | 10 | 2022/04/17~2022/04/23 | Service design practices | 11 | 2022/04/24~2022/04/30 | Service quality management - concepts | 12 | 2022/05/01~2022/05/07 | Service quality management - practices | 13 | 2022/05/08~2022/05/14 | Service capacity management | 14 | 2022/05/15~2022/05/21 | Service personnel management | 15 | 2022/05/22~2022/05/28 | Research in service issues | 16 | 2022/05/29~2022/06/04 | Final presentation | 17 | 2022/06/05~2022/06/11 | Final presentation | 18 | 2022/06/12~2022/06/18 | Written report |
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課業討論時間 Office hours |
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時段1 Time period 1: 時間 Time:星期一1400-1600 地點 Office/Laboratory:管4046 時段2 Time period 2: 時間 Time:星期三1400-1600 地點 Office/Laboratory:管4046
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系所學生專業能力/全校學生基本素養與核心能力 basic disciplines and core capabilitics of the dcpartment and the university |
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系所學生專業能力/全校學生基本素養與核心能力 basic disciplines and core capabilities of the department and the university | 課堂活動與評量方式 Class activities and evaluation | 本課程欲培養之能力與素養 This course enables students to achieve. | 紙筆考試或測驗 Test. | 課堂討論︵含個案討論︶ Group discussion (case analysis). | 個人書面報告、作業、作品、實驗 Indivisual paper report/ assignment/ work or experiment. | 群組書面報告、作業、作品、實驗 Group paper report/ assignment/ work or experiment. | 個人口頭報告 Indivisual oral presentation. | 群組口頭報告 Group oral presentation. | 課程規劃之校外參訪及實習 Off-campus visit and intership. | 證照/檢定 License. | 參與課程規劃之校內外活動及競賽 Participate in off-campus/ on-campus activities and competitions. | 課外閱讀 Outside reading. | ※系所學生專業能力 Basic disciplines and core capabilities of the department | |
1.具備資訊倫理與社會責任實踐的能力 1. Awareness of information ethics. | | | | | | | | | | | | 2.具備溝通能力 2. Communication Skills. | V | | V | V | V | V | | | | | | 3.具備解決資訊管理問題之能力 3. Capabilities to solve IT-related problems. | V | | | | V | | | | | | | 4.具備資訊管理之專業知識 4. Professional knowledge of information technology. | V | V | | | | | | | | | | 5.具備國際觀 5. Global perspective. | | | | | | | | | | | | ※全校學生基本素養與核心能力 Basic disciplines and core capabilities of the university | |
1.表達與溝通能力。 1. Articulation and communication skills | V | | V | V | V | | | | | | | 2.探究與批判思考能力。 2. Inquisitive and critical thinking abilities | V | | V | | | | | | | | | 3.終身學習能力。 3. Lifelong learning | | | | | | | | | | | | 4.倫理與社會責任。 4. Ethnics and social responsibility | | | | | | | | | | | | 5.美感品味。 5. Aesthetic appreciation | | | | | | | | | | | | 6.創造力。 6. Creativity | | | | | | | | | | | | 7.全球視野。 7. Global perspective | | | | | | | | | | | | 8.合作與領導能力。 8. Team work and leadership | V | | | | V | | | | | | | 9.山海胸襟與自然情懷。 9. Broad-mindedness and the embrace of nature | | | | | | | | | | | |
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本課程與SDGs相關項目:The course relates to SDGs items: |
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本課程校外實習資訊: This course is relevant to internship: |
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