國立中山大學108學年度第1學期服務科學與服務創新課程大綱

國立中山大學 108學年度第1學期課程教學大綱

National Sun Yat-sen University 108Academic year1st Semester Course syllabus

中文名稱
Course name(Chinese)

服務科學與服務創新

課號
Course Code

MIS916

英文名稱
Course name(English)

SERVICE SCIENCE AND SERVICE INNOVATION

課程類別
Type of the course

講授類

必選修
Required/Selected

選修

系所
Dept./faculty

電子商務與商業分析數位學習碩士在職專班

授課教師
Instructor

李智

學分
Credit

因應嚴重特殊傳染性肺炎(武漢肺炎)，倘若後續需實施遠距授課，授課方式調整如下：

尚未建立傳染性肺炎(武漢肺炎)授課方式調整

因應嚴重特殊傳染性肺炎(武漢肺炎)，倘若後續需實施遠距授課，評分方式調整如下：

尚未建立傳染性肺炎(武漢肺炎)課程評分方式﹝評分標準及比例﹞

課程大綱 Course syllabus

本課程教學大綱已提供完整英文資訊（本選項僅供統計使用，未提供完整英文資訊者，得免勾記）【Provide information of course syllabus in English.(This is for statistical use only. For those who do not provide information of course syllabus in English, do not check this field.)】

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課程目標 Objectives

(1) 了解數位轉型真義，學習服務科學管理暨工程內涵，熟練管理實務方法，活用於企業創新作為。
(2) 學習如何援引管理理論，如何站在巨人肩膀上使觀點更為精到。
(3) 學習如何撰寫專業管理建議書，如何有效闡述創新理念方法。
(1) Understand digital transformation ,learn Services Science, Skill in managing
practical methods and working on corporate innovation.
(2) Learn how to invoke management theory, how to stand on the shoulders of giants to make the point more incisive
(3) Learn how to write professional management proposals and how to effectively articulate innovative ideas

授課方式 Teaching methods

(1) 每次上課時，由教師帶領議題，講述課程要點，並於下課前，指定下次上課所需之自修作業。
(2) 課程要點講述完畢後，分別由同學報告所指定自修之心得，並於上課前一日繳交作業至網路大學。
(3) 本課程採互動式教學，亦即同學可依課程內容發問，與老師討論；或由老師提問，指定同學發表看法。
(4) 「做中學」(Learning by Doing) 是本課程教學要旨，從實務中探索問題，從問題中印證理論，從理論中指引解決方向。
(1) Each time the class is taught, the teacher leads the topic, tells the course points, and specifies the self-study assignments required for the next class .
(2) After the lecture points are finished, the students will report the self-study
experience specified by the students, and submit the assignments to the online university one day before the class.
(3) This course adopts interactive teaching, that is, students can ask questions
according to the content of the course and discuss with the teacher; or ask questions from the teacher and designate the students to express their opinions
(4) Learning by Doing is the keynote of this course. It explores problems from
practice, validates theory from problems, and guides the direction from theory.

評分方式﹝評分標準及比例﹞Evaluation (Criteria and ratio)等第制單科成績對照表 letter grading reference

1.出席attend：50%
2.作業homework：30%
3.互動interact：20%

參考書/教科書/閱讀文獻 Reference book/ textbook/ documents
〔請遵守智慧財產權觀念，不可非法影印。教師所提供之教材供學生本人自修學習使用,不得散播及做為商業用途〕
No copies for intellectual property rights. Textbooks provided by the instructor used only for self-study, can not broadcast or commercial use

尚未建立課程教科書/參考書

彈性暨自主學習規劃 Alternative learning periods

本門課程是否有規劃實施學生彈性或自主學習內容（每1學分2小時）

Is any alternative learning periods planned for this course (with each credit corresponding to two hours of activity)?

否：教師需於「每週課程內容及預計進度」填寫18週課程進度（每1學分18小時之正課內容）。
No：The instructor will include an 18-week course plan in the weekly scheduled progress (each credit corresponds to 18 hours of instruction)

是：教師需於「每週課程內容及預計進度」填寫16週課程內容（每1學分16小時之正課內容），並於下列欄位填寫每1學分2小時學生彈性或自主學習內容。
Yes：The instructor will include a 16-week course plan in the weekly scheduled progress (each credit corresponds to 16 hours of instruction);the details of the planned alternative learning periods are provided below (each credit corresponds to two hours of activity).

學生彈性或自主學習活動 Alternative learning periods	勾選或填寫規劃內容 Place a check in the appropriate box or provide details	時數 Number of hours
學生分組實作及討論 Group work and discussion
參與課程相關作業、作品、實驗 Participation in course-related assignments, work, or experiments
參與校內外活動（研習營、工作坊、參訪）或競賽 Participation in on- or off-campus activities (e.g., seminars, workshops, and visits) or competitions
課外閱讀 Extracurricular reading
線上數位教材學習 Learning with online digital learning materials
其他（請填寫規劃內容） Other (please provide details)

每週課程內容及預計進度 Weekly scheduled progress

週次	日期	授課內容及主題
Week	Date	Content and topic
1	2019/09/09~2019/09/15	課程內容與進行方式簡介Introduce course content and class style
2	2019/09/16~2019/09/22	何謂數位轉型，如何訂定策略與實踐方式What is digital transformation, how to set strategies and practices
3	2019/09/23~2019/09/29	經營管理策略實踐塑模方法與工具介紹Introduction to business management strategy practice modeling methods and tools
4	2019/09/30~2019/10/06	智慧製造創新服務Innovation Services of Smart Manufacturing
5	2019/10/07~2019/10/13	作業自修Homework and Self study
6	2019/10/14~2019/10/20	智慧製造創新服務Innovation Services of Smart Manufacturing
7	2019/10/21~2019/10/27	智慧零售創新服務Innovation Services of Smart retail
8	2019/10/28~2019/11/03	智慧零售創新服務Innovation Services of Smart retail
9	2019/11/04~2019/11/10	服務工程創新服務Innovation Service of Service Engineering
10	2019/11/11~2019/11/17	服務工程創新服務Innovation Service of Service Engineering
11	2019/11/18~2019/11/24	期中報告Interim report
12	2019/11/25~2019/12/01	期中報告Interim report
13	2019/12/02~2019/12/08	數據分析創新服務Innovation Service of Data Analysis
14	2019/12/09~2019/12/15	數據分析創新服務Innovation Service of Data Analysis
15	2019/12/16~2019/12/22	智慧供應鏈創新服務Innovation Service of Smart supply chain
16	2019/12/23~2019/12/29	智慧供應鏈創新服務Innovation Service of Smart supply chain
17	2019/12/30~2020/01/05	期末作業與評論final report and comment
18	2020/01/06~2020/01/12	期末作業與評論final report and comment

課業討論時間 Office hours

時段1 Time period 1:
時間 Time：依規定免登
地點 Office/Laboratory：依規定免登
時段2 Time period 2：
時間 Time：依規定免登
地點 Office/Laboratory：依規定免登

系所學生專業能力/全校學生基本素養與核心能力 basic disciplines and core capabilitics of the dcpartment and the university

系所學生專業能力/全校學生基本素養與核心能力
basic disciplines and core capabilities of the department and the university

課堂活動與評量方式
Class activities and evaluation

本課程欲培養之能力與素養 This course enables students to achieve.

紙筆考試或測驗 Test.

課堂討論︵含個案討論︶ Group discussion (case analysis).

個人書面報告、作業、作品、實驗 Indivisual paper report/ assignment/ work or experiment.

群組書面報告、作業、作品、實驗 Group paper report/ assignment/ work or experiment.

個人口頭報告 Indivisual oral presentation.

群組口頭報告 Group oral presentation.

課程規劃之校外參訪及實習 Off-campus visit and intership.

證照/檢定 License.

參與課程規劃之校內外活動及競賽 Participate in off-campus/ on-campus activities and competitions.

課外閱讀 Outside reading.

※系所學生專業能力 Basic disciplines and core capabilities of the department

1.具備資訊倫理與社會責任實踐的能力。

2. 具備溝通能力。

3. 具備解決資訊管理問題之能力。

4. 具備資訊管理之專業知識。

5. 具備國際觀。

※全校學生基本素養與核心能力 Basic disciplines and core capabilities of the university

1.表達與溝通能力。

2.探究與批判思考能力。

3.終身學習能力。

4.倫理與社會責任。

5.美感品味。

6.創造力。

7.全球視野。

8.合作與領導能力。

9.山海胸襟與自然情懷。

本課程與SDGs相關項目：The course relates to SDGs items:

尚未建立SDGS資料

本課程校外實習資訊: This course is relevant to internship:

本課程無註記包含校外實習